After years of increasing ridership, the Missouri Department of Transportation is hoping to add more railroad infrastructure to the state, which would make train transit more accessible for Missouri residents. According to MoDOT, when improvements are made, customer service ratings rise, which leads to more interest in train travel and a higher percentage of riders. [...]

Its residential primary servicer for prime mortgages and primary servicer for sub-prime mortgages have been upgraded from RPS3+ to RPS2-, while its residential special servicer has been upgraded from RSS2- to RSS2. Fitch says the ratings are based on Oakwood’s ability to effectively manage growth, as evidenced by its acquisition of four new portfolios within [...]

Just how hard the Detroit ad business was hit needs little retelling. Thousands of local jobs were lost. A few agencies, such as BBDOs outpost built to handle Chrysler, went under. More often, agencies gushing from the massive chunks of business ripped out of them were left to clutch their guts and hobble on in [...]

CITY OF INDUSTRY, CA, Nov 01, 2011 (MARKETWIRE via COMTEX) – Newegg Inc., the second-largest online-only retailer in the United States, today announced the start of its second annual “Black November” promotion in the U.S. and Canada. Black November is designed to combat the holiday season’s hectic “Mall Madness” by allowing shoppers to take advantage [...]

Taobao Mall, Chinas leading business-to-consumer (b2c) shopping platform, experienced an unsettling week of merchant protest after the company announced a revised merchant system and fee structures that seemed to unfairly burden small and medium sized businesses (SMBs). The company, a business unit of Internet e-commerce giant Alibaba Group, claimed that the new policies were designed [...]

Imagine unlimited paid vacation and sick leave, with no mandated office hours. Chaos, right?  Not according to a handful of award-winning employers profiled in a new report on effective workplaces. By Katherine Reynolds Lewis, contributor FORTUNE — At MeetingMatrix International, a communications firm based in Portsmouth, NH, employees have no defined work schedules, unlimited paid [...]

The Genghis Grill in Ellisville was named Franchisee of The Year by the national Genghis Grill corporate executive team in Dallas recently. The award is given annually to the franchisee that has displayed positive year-over-year sales growth, outstanding dining service, improved operations, perfect mystery shopper experience, high internal audit scores and positive customer service ratings. [...]

As reported this morning, wireless carriers have agreed to provide free alerts to their customers who are coming close to exceeding their plan limits in voice, text, and data usage. The carriers have up to a year to implement the alerts, though. So in the meantime, here are five tips to help you protect yourself [...]

Dealyard, an online retailer of brand name products, discount faucets and more, specializes in selling products at discounted, and even wholesale prices. Selling a wide variety of products ranging from bathroom faucets, electric blankets, small kitchen appliances and more, Dealyard was recently recognized by STELLAservice for having excellent customer service. Having already been awarded as [...]

SEATTLE — When it comes to customer service, some banks and credit unions are right on the money. But many others are falling down on the job. Thats the conclusion of a new survey by Puget Sound Consumers Checkbook magazine. Well, the big guys scored substantially lower than the independent banks, said Checkbook’s Robert Krughoff. [...]